Order

We always send an order confirmation to the e-mail address you registered with the order.

If you have not received an order confirmation, your order might not have been registered. Log in to My account to check if it is listed there. If you cannot see it there, it’s not registered. If it is listed, check your spam folder for the confirmation. If you cannot find the order confirmation in your mail, the second most common reason is a typo in the e-mail address. Please reach out to Customer service, so we can check your order and/or resend your order confirmation.

It is possible to make changes in your order as long as it has not been picked and packed.

It is possible to delete items, change colours and amounts and exchange one item for another if it is the same price or lower than the original item.

It is not possible to increase the value of your order. If you would like to add an item, you can either place a second order or contact our customer support to check if your original order can be cancelled. In that case, you can place a new order with all items you would like to buy. 

Please contact our customer support, either by e-mail [email protected] or by phone 004648094000, and we will help you cancel you order.

Cancelling an order is possible as long as the products have not been picked and packaged. 

Please refer to the terms and conditions of your code and check if it is valid for the items you would like to buy. Check the following: - Spelling (i.e. dash, capital letters) - Expiry date - Range of products (i.e. tents or, electronics excluded) - Excluded pricing (i.e. discounted products excluded) - Excluded brands (i.e. Fjällräven) If you can still not find an explanation for why it does not work, please contact our customer support. Please note that we always enclose the terms & conditions for the discount code in our e-mails. 

We can help you edit your address as long as your order has not been picked and packed yet. If your order has been processed, the order cannot be changed without causing delay. Please contact our customer support by email or call +46 48 09 40 00 as soon as possible to solve the issue. 

Please log in to "My page" to see the status of your order. The first time you place an order with Outnorth we will create an account for you. When logging in for the first time, just click "Forgot your password?" to set your personal password. Once this is set up, you can log in at any time to see the status of your order, your profile, and previous cases and orders. 

If you entered the wrong e-mail address, made a typo, or got a new e-mail adress please contact our customer support by e-mail so we can edit your information. Without a correct address, you might not get important messages such as order confirmation, shipping confirmation, track & trace etc. 

If you have paid by credit card, the answer is no. When paying with a credit card the amount is reserved when you place your order and the money is then deducted from your account when the order is sent. If you have paid by Paypal and your order has not been packed or sent, it might be possible. Please reach out to your customer support +46 48 09 40 00 to check if changes can be made. 

Due to Brexit we are not able to accept orders from United Kingdom for the time being! Therefore, the country United Kingdom cannot be chosen in the check-out area right now. We are working on getting the needed processes for shipments to UK in place. As soon as we can ship again, the country selection will be possible again. Thanks for your understanding and patience!