Terms & Conditions
OutnorthAt Outnorth.com you can buy clothes and equipment suitable for outdoor activities and Scandinavian weather conditions. The majority of the collections we sell are also Scandinavian brands. We strive for high quality in everything we sell and everything we do. Below you will find our terms and conditions. We have shops in Kalmar and Växjö, Sweden. The company started in 1926 and has its head office in Kalmar, the organisation number is 556709-7349, VAT SE 556709734901
Tel: +46 (0)480 94 000
Address: Box 3011 350 33 VÄXJÖ, Sweden
ReturnsOutnorth offers a 30-day money back guarantee. If you want to return a product within this period, please fill out the return-form and send it back to us together with the product you wish to return. This return policy does NOT apply to underwear. If you wish to exchange your product; please place a new order on the product you want and ask for a refund on the original product.Payment
We only accept payment in advance by either a credit- or debit card. You as a customer can also pay by using your Paypal account.
You can feel secure when making a card payment to us as we encrypt your card details to ensure they do not fall into the wrong hands. We have been SSL certified by COMODO. Our card transactions are paid in cooperation with DIBS payment services (www.dibspayment.com) and the Swedish bank Handelsbanken. We have also offer 3D Secure which is available on our card transactions. This is an additional service, offered by the card issuers, that the card owner can have as an extra protection when making payments over the Internet. Any card user that does not have this extra protection is not affected by us having this available to those who do.
Discount codes do not apply to the purchase of gift cards.Means of delivery
We work together with Fedex when we deliver to countrys outside the european union.
Fedex parcels. The items are delivered by Fedex and you will be notified by an e-mail. For more information about Fedex and their expected delivery time to your destination please visit www.fedex.com. If you live in a colony that belongs to the European union but not to the same VAT please contact our customer service at email@example.com. Please contact us if Fedex do not deliver to your location before you make an order.Responsibility during delivery
We take full responsibility for any goods that get either damaged or lost during the delivery to you. If you choose to return anything to us you are then responsible for the goods until it has been safely received by us. Make sure to wrap return items carefully and use the original packaging.
If you discover that an item has been damaged during transportation, you must carefully write this down on the delivery note when you accept the item. Please contact us as soon as possible with a photo of the broken item and we will help you further.Parcels that are not collectedIf an ordered parcel is not collected we will still charge the customer for the original postage and the return handling fees. Additional freight costs, according to the current delivery price list, are also charged for large parcels.Complaints
If you have any complaints or comments relating to any of our products, or if you wish to return an item that you are not happy with, always contact our customer services at firstname.lastname@example.org. You need to give us your order number. If You have the possibility to take a photo of the item, please do. This can make the handling quicker.
According to Swedish law you are entitled to return faulty or damaged goods up to 3 years after the purchase. The fault or damage must be due to a manufacturing error and is not valid for normal usage or aging of the product. Any complaints due to faults or damage should be made as soon as possible after detection. Once we have received the returned goods our aim is to solve the complaint within 30 days.Force MajeureIn some instances beyond our control, we may be unable to fulfil our obligations in these terms and conditions. This could be due to; legal changes, government actions, industrial actions, fire, flooding, an act of war, terrorism, sabotage, larger accidents or similar situations.Personal information
All personal information given to Outnorth.com is dealt with respectfully and in strictest confidence. The way we store personal information follows the guidelines in the Swedish law relating to this; Personuppgiftslagen, SFS 1998:204. This law is based on common EU regulations.
We guarantee not to divulge or pass on any personal information that we receive from our customers. We only collect and use the information that we and our connecting partners need to be able to process your order. Examples of partners are PSP (Payment Service Provider) and banks.
As a customer you have the right to request a copy of the data we store about you and also request that the data is removed.
Outnorth follow the regulations and recommendations regarding marketing communication and do not send spam. As a customer you might receive e-mail or other forms of communications regarding your order, payment or other actions initiated by your self. You can also receive e-mail, sms or other direct marketing with information, newsletters or other offers regarding our services. If you don't want to receive newsletters there is an unsubscribe link in the email.
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