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I cannot find the information I am looking for - how can I contact you?

Please contact us either by phone +46 480 94 000 or by e-mail [email protected]. We will help you with your questions. 

What are your business hours?

Our phones are open:

Monday to Friday 10:00-15:00 CET (UTC+2)
Closed during lunch 11:30-12:00 CET (UTC+2)

You can reach us at +46 (0)480 - 940 00 Outside our telephone hours you can look for answers to your questions in our FAQ. You can also contact us by email [email protected].

How do I confirm my account?

When making your first order from us, we automatically set up an account for you and send you an email asking you to confirm your account. If you have not done that, you will be asked to do so next time you want to sign in. If you cannot find your confirmation email, please reach out so we can send you a new confirmation link. We will send this to your email. If you cannot find the mail, please check your spam folder. When clicking the link you confirm your e-mail address and should be able to sign in. 

How can I cancel my newsletter subscription?

In the footer of our newsletters, there is a link saying “Unsubscribe”, click this link and follow the instructions to unsubscribe. 

Help, how do I log in to my account?

When you place an order we automatically create an account for you. You can log in to your account either on the top right side of our website or on the bottom of the website, where it says "Login". If you haven’t got a password, click "Forgot your password?" to create one. 

How can I change my e-mail adress in my Outnorth account?

We will fix this for you. Please just send us an e-mail to our customer service.

Would you like to contact us?

Our customer service team will be happy to help you with questions and queries about your order and products. If your question is about an order you have already placed, please include your order number in your e-mail.

Phone: Call +46 (0) 480 - 940 00

Opening hours
Monday - Friday 10AM - 3PM CET (UTC+2)
The phones are closed at lunchtime every day between 11.30 - 12.00 CET (UTC+2)

E-mail: [email protected]

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