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Outnorth's Data Protection Policy

Outnorth safeguards your personal privacy. This data protection policy explains how Outnorth collects and uses your personal data. It also describes your rights in relation to us and how you can exercise your rights. You can always contact us with queries concerning privacy and data protection by sending an email to us at [email protected].

By using Outnorth's services, you accept the terms of our Data Protection Policy and our processing of your personal data. You also agree that Outnorth can use electronic communication channels to send you information. It is important that you read and understand our data protection policy before using our services.
In order to offer you our services and deliver goods, we need to process your personal data as described below. We do this with the utmost regard to your privacy.

What information do we collect?

Information you provide to us. You can provide us with information about yourself directly or indirectly in a variety of ways, such as when you place an order, sign up for newsletters, contact us, when using "My Pages" or any other of Outnorth's services where you submit personal data. This may be:

  • Personal and contact information – name, date of birth, invoice and delivery address, email address, mobile telephone number, etc.

Information we collect about you. When you use our services (such as when you place an order or use "My Pages"), we can collect the following information:

  • Personal and contact information – name, date of birth, invoice and delivery address, email address, mobile telephone number, etc.
  • Information about goods/services – details regarding the goods/services you have purchased.
  • Historical information – your purchase history.
  • Information about how you interact with Outnorth – how you use our services, including page response times, download errors, methods used to reach and browse away from the service, as well as delivery notifications when we contact you.
  • Device information – e.g., IP address, language settings, browser settings, time zone, operating system, platform and screen resolution.

The information you provide, as well as information about goods/services, is generally necessary to enter into a contractual relationship with us, while the other information we collect is generally necessary for other purposes, as described below.

What do we do with your information?

Provide, operate and improve our services. All data is used to provide, operate and improve Outnorth's services and products. Outnorth processes personal data for the following purposes based on the following legal basis:

Purpose of the processing Legal basis for the processing ("why the data processing is necessary") Automated decision-making (Y/N)
To provide you goods and services Fulfil our contractual obligations to you N
To administer your payment and the customer relationship, e.g., to fulfil our obligations to you and provide you with the information, products and services that you request from us. Fulfil our contractual obligations to you N
For customer analysis, to administer Outnorth's services and conduct Outnorth's internal operations, including troubleshooting, data analysis, testing, research and for statistical purposes. Fulfil our contractual obligations towards you and other legitimate interests N
To ensure that content is presented in the most effective manner for you and your device. Fulfil our contractual obligations towards you and other legitimate interests N
To prevent misuse of Outnorth's services as part of our efforts to keep our services safe and secure Fulfil our contractual obligations towards you and follow applicable legislation N
To improve our services and for general business development purposes, such as to improve product range, develop new features and explore new business opportunities. Other legitimate interests N
To comply with applicable legislation, such as anti-money laundering and book-keeping laws and regulatory capital adequacy requirements Comply with applicable laws N

Communicate with you. Outnorth may also use your data to communicate relevant information regarding products or similar services and to conduct customer satisfaction surveys regarding our services (e.g., after you have contacted Outnorth's customer service) via electronic communication channels and by telephone. If you do not want to receive such communication, you are welcome to send an email to [email protected] or change your communication settings on "My Pages".

With whom may we share your information?

We may transfer to or share your information with selected third parties as follows. We take all reasonable legal, technical and organisational measures to ensure that your data is handled securely and with an adequate level of protection when transferring to or sharing with such selected third parties.

Suppliers and subcontractors such as logistics and transport companies which deliver your goods. CRM providers, SMS service providers, chat service providers.

Authorities. Outnorth may submit necessary information to authorities, such as the police, tax authorities or other authorities if we are required to do so by law or if you so approve.

Divestiture. Outnorth may share your information with third parties:

  • In the event that Outnorth sells or purchases a business or assets, Outnorth may submit your personal data to a prospective seller or buyer of such business or assets.
  • If Outnorth or a substantial part of Outnorth's assets are acquired by a third party, personal data about Outnorth's customers may be shared.

What we will NOT do with your data. We will not sell your personal data to a third party if we do not have your permission to do so.

Where do we process your personal data?

We always strive to process your data within the EU/EEA. However in some situations, the data may be transferred to and processed in a country outside the EU/EEA by a company within the Outnorth Group or by another supplier or subcontractor. As Outnorth is fully committed to always protect your data, Outnorth will take all reasonable legal, technical and organisational measures to ensure that your data is handled securely and with an adequate level of protection comparable to and at the same level as the protection offered within EU/EEA.

How long do we keep your personal data?

We keep your data as long as you are a customer and for 36 months thereafter for analysis and communication and for as long as required by statutory storage periods. When we save your data for purposes other than our contractual commitments, e.g., to fulfil accounting and regulatory requirements, we keep the data for only as long as necessary and/or statutorily required for the respective purpose.

Your rights of access, rectification and erasure

  • Right of access to your data. You may request a copy of the data you would like to know and verify the information we have concerning you. The copy can be requested free of charge.
  • Right to rectification. You have the right to correct inaccurate or incomplete information about yourself.
  • Right to erasure ("the right to be forgotten"). You have the right to request the erasure of your personal data in those cases where the data is no longer necessary for the purposes for which it was collected. However, there may be legal obligations which prevent Outnorth from immediately deleting parts of your data. These obligations stem from accounting and tax legislation, and also from consumer rights legislation. In such cases, we block the data we are required to save from being used for purposes other than fulfilling such legal obligations.

How about cookies and similar technologies?

We use cookies and similar tracking technologies to deliver a tailored experience. For more information about how Outnorth uses cookies and similar technologies, please Cookies

Contact us

Outnorth AB is registered with the Swedish Companies Registration Office with corporate identity number 556709-7349 and has its registered place of business at Deltavägen 7, 3rd floor, SE-352 45 Växjö, Sweden.
Our customer service specialists are more than happy to answer your questions concerning data protection and personal data. You can always reach Outnorth's customer service specialists at [email protected].

Outnorth is the personal data controller for the processing of your personal data in accordance with the above. Outnorth AB complies with Swedish personal data legislation.

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