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Payment

 

Are all the prices on Outnorth.com without VAT?

All EU residents will be charged our current prices including either 25, 12 or 6% VAT/sales tax.

The VAT plus delivery costs will be shown in the checkout area, before you confirm the purchase. There is no VAT applicable on sales to residents outside of the EU. In these cases the product prices without VAT and the relevant delivery cost will be shown in the checkout area before you confirm the purchase. Import taxes and customs fees, according to each country’s legislations, will be paid by the customer in connection with the delivery of the goods. Please make sure to choose the desired country of delivery in the checkout area in order to see correct prices. 

How do I use my gift certificate /voucher /discount code?

In the checkout area, there is a small box where you enter and activate your gift certificate or discount code. Please check the box to activate. Then type or paste in your code (it contains 16 numbers with a hyphen every 4 numbers). Please click the button "Activate". The order value will be updated and a text describing the code will appear on the right side in your shopping cart.

Can I use both a discount code and a giftcard/voucher when I pay?

Of course, it is possible to enter both a discount code and a giftcard/voucher when you going through our checkout.

Always activate your code one at a time - the discount code first, then click "Activate" and then specify the giftcard/voucher and click "Activate".

However, it is not possible to add more than one discount code to each order, as long as nothing else has been specified in the campaign terms. The same applies if you want to add several giftcards to the same order - activate one gift card at a time. 

Which payment methods can I choose from?

You can pay by credit card (VISA & Mastercard) or Paypal. 

When will my credit card be charged if I use it for my payment in your shop?

When you make your order in our shop, the money will be reserved on your credit card. The money will be charged from your card, when we send the order from our warehouse. 

I see that money has been charged from my card, but I haven't received any order confirmation from Outnorth. Why?

We always send an order confirmation by e-mail to the e-mail address that you submitted when you placed your order. The most common reason for not receiving this is that there was a misspelling in the email address. Another option is that the confirmation has landed in your spam folder. Have a look there and if you do not find it, reach out to our customer support so we can help you. 

Why is there still a reservation in my account, I cancelled my order?

This reservation will be cancelled automatically within a few days. If it is not cancelled within this period, please contact your bank so they can help you. 

What is Avarda?

Avarda is a Nordic provider specializing in e-commerce payment solutions. Avarda allows you to choose the payment method that suits you best, while ensuring a secure and user-friendly shopping experience. You can choose to pay directly in Avarda Checkout. Direct payment in the checkout works smoothly, and you get a safe and seamless payment instantly. You can always read more about Avarda here: https://avarda.com/

Would you like to contact us?

Our customer service team will be happy to help you with questions and queries about your order and products. If your question is about an order you have already placed, please include your order number in your e-mail.

Phone: Call +46 (0) 480 - 940 00

Monday 10AM - 3PM CET (UTC+2)
Tuesday - Friday 10AM - 11.30AM CET (UTC+2)
The phones are closed at lunchtime monday 11.30 - 12.00 CET (UTC+2)

E-mail: [email protected]

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